Enterprise Content Management (ECM), Business Process Management (BPM), and Customer Communications Management (CCM) remain critical for healthcare organizations navigating regulatory complexity, digital transformation, and operational efficiency.
Two prominent platforms in this domain are:
FIS Workflow Manager (formerly Macess) – a mature solution widely used in insurance and expanding into healthcare.
NewgenONE – a next-generation AI-powered, LowCode, cloud-native platform designed for scalability and innovation.
Both platforms streamline workflows, improve compliance, and manage enterprise content, but they differ significantly in technology maturity, scalability, and adaptability.
Originated in the insurance sector, specialized in claims processing and policy administration.
Now expanding into payer and provider workflows.
Recent updates emphasize managed cloud deployment options, ensuring scalability without heavy on-premise infrastructure investments.
Key Capabilities:
Task routing and business activity monitoring.
Document imaging, OCR, and secure storage.
Compliance and audit trail functionality.
Focus on stability and regulatory adherence.
AI-driven LowCode platform unifying ECM, BPM, and CCM.
Designed for cloud-native scalability and real-time interoperability with EHRs, CRMs, ERPs.
Actively investing in Generative AI and Automated Data Science for intelligent decisioning.
Key Capabilities:
AI-powered document classification, redaction, and intelligent search.
LowCode custom workflow builder.
Real-time process optimization with predictive insights.
Omnichannel CCM for personalized member/patient communication.
Modular design with on-premise and hybrid deployments.
Managed cloud hosting now available, reducing infrastructure burden.
Limited emphasis on containerization or microservices in public roadmaps.
Cloud-native and containerized (Docker, Kubernetes).
Open API framework for seamless integrations.
Compliance with healthcare standards: HIPAA, GDPR, HL7, FHIR.
Real-time interoperability for clinical and payer workflows.
Comparison:
Macess: stable and proven for traditional workflows.
NewgenONE: agile, scalable, and future-ready with cloud-first architecture.
Macess: OCR, centralized repository, compliance-driven storage.
NewgenONE: AI-driven content services, auto-indexing, generative AI for contextual content, predictive search.
Advantage: NewgenONE for intelligent automation and future scalability.
Macess: Predefined, rule-based task routing (ideal for claims/policy processing).
NewgenONE: Dynamic LowCode workflows, predictive routing, and real-time process optimization.
Advantage: NewgenONE for flexibility and transformation programs.
Macess: Strong compliance controls, document versioning, audit trails.
NewgenONE: AI-driven compliance monitoring, auto-classification of PHI/PII, dynamic reporting, and proactive alerts.
Advantage: NewgenONE for proactive compliance in fast-changing regulatory environments.
Macess: Reliable claims management, policy lifecycle, enrollment workflows.
NewgenONE: End-to-end payer solutions (PLM, Appeals & Grievances, Care Gaps, Member Engagement, Value-Based Care).
Winner: NewgenONE for member-centric and analytics-driven payer operations.
Macess: Document management for patient records, billing workflows, revenue cycle support.
NewgenONE: Clinical + billing workflow integration, real-time EHR interoperability, AI-driven documentation assistance, digital front-door solutions.
Winner: NewgenONE for provider digital transformation and care coordination.
Macess: Document workflows for regulatory submissions and compliance archiving.
NewgenONE: Clinical trial management support, manufacturing documentation, global regulatory compliance (EMA, FDA, ICH), AI-driven data processing.
Winner: NewgenONE for end-to-end pharma lifecycle digitization.
Proven stability in insurance/payer workflows.
Strong compliance, auditability, and document security.
Managed cloud options reducing infrastructure costs.
Trade-Offs:
Slower innovation pace.
Limited AI/ML capabilities.
Less flexible for rapid transformation projects.
AI-driven automation, predictive analytics, and generative AI features.
LowCode development enables faster time-to-value.
Cloud-native scalability with open APIs for integration.
Strong healthcare vertical solutions (Payers, Providers, Pharma).
Trade-Offs:
Steeper learning curve for complex workflows.
Performance challenges under extremely large volumes (per user reviews).
Change management and implementation complexity in legacy environments.
FIS Workflow Manager (Macess) remains a dependable solution for organizations prioritizing stability, compliance, and insurance-centric workflows, with new cloud-managed options improving scalability.
NewgenONE delivers future-ready, AI-powered transformation capabilities, excelling in payer, provider, and pharma use cases where adaptability, analytics, and patient/member engagement are critical.
Recommendation:
For conservative organizations seeking reliability in existing workflows: Macess.
For healthcare organizations embracing digital transformation, value-based care, or global compliance modernization: NewgenONE.
GHIT Digital (ghit.digital) is a New Jersey-based, Minority and Women-Owned Business (MWOB) specializing in healthcare IT services, enterprise software implementation, and digital transformation.
We partner with leading platforms such as NewgenONE to deliver agile project management, cloud-native data services, and AI-driven LowCode implementations across Payers, Providers, and Life Sciences.
Contact:
Monika Vashishtha, MBA, ITIL, PMP
President, GHIT Digital
Monika@GHIT.digital | ghit.digital
